Last updated: 16 September 2026
1. About this privacy policy
TECH:D LTD respects your privacy and is committed to protecting your personal information.
This privacy policy explains how we collect, use, share and protect personal information when you:
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visit our website;
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contact us about our services;
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ask us to provide a quotation;
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become a client;
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work with us as a consultant, contractor or supplier; or
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otherwise communicate with us.
It also explains your rights under the UK General Data Protection Regulation, the Data Protection Act 2018, the Data (Use and Access) Act 2025 and other applicable UK data protection laws.
2. Who we are
TECH:D LTD is the data controller responsible for the personal information described in this policy.
Company number: 07045942
Registered office:
10 Beechwood Avenue
Ramsbottom
Bury
England
BL0 0BH
Email: [email protected]
Telephone: 07887 876 428
Website: https://www.techdltd.co.uk/
3. Personal information we collect
Depending on how you interact with us, we may collect the following information:
Identity and contact information
This may include your name, address, property address, telephone number, email address, place of work and job title.
Enquiry and project information
This may include:
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information provided when requesting advice or a quotation;
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details about your property, proposed building work or project;
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photographs, plans, drawings, measurements and specifications;
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planning and building regulations documents;
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information contained within files you send or upload;
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correspondence between you and TECH:D LTD; and
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information needed to manage your project.
Financial and transaction information
This may include invoice details, payment records and other information required for accounting and business administration. We do not normally collect or store complete payment card details.
Business and professional information
If you are a consultant, contractor, supplier or professional contact, we may collect information about your organisation, role, services and professional relationship with us.
Website and technical information
When you visit our website, we may collect technical information such as:
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your Internet Protocol address;
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browser and device type;
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operating system;
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pages visited;
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date and time of your visit;
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referring website or search engine; and
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information about how you use the website.
Communications and preferences
We may retain copies of emails, telephone notes, complaints, requests and your website cookie preferences.
We do not intentionally collect special category information, such as information about health, ethnicity, religion or political opinions. Please do not provide this information unless it is relevant and necessary for the service you have requested.
4. How we collect your information
We collect personal information:
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directly from you when you contact us, request a quotation or engage our services;
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through emails, telephone calls, meetings and project correspondence;
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through documents, plans, photographs or other files you provide;
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automatically when you visit our website;
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from another client, consultant, contractor or professional involved in your project;
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from local authorities, planning portals, building control bodies and other public records;
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from referral websites, professional directories and social media platforms; and
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from publicly available sources where appropriate.
If you provide personal information about another person, you should make sure that you have permission to provide it and that they understand how it may be used.
5. Why we use your information
We must have a lawful reason for processing personal information. We may process your information for the following purposes.
Responding to enquiries and preparing quotations
We use your information to respond to questions, understand your proposed project and prepare quotations.
Our lawful basis is taking steps at your request before entering into a contract and our legitimate interest in responding to enquiries and operating our business.
Providing architectural and related services
We use personal information to provide the services you have requested, communicate with you, produce drawings and documents, manage your project and coordinate with other parties.
Our lawful basis is the performance of our contract with you. If you are acting on behalf of an organisation or another person, we may rely on our legitimate interest in managing the project and professional relationship.
Planning and building regulation applications
Where instructed, we may use and share information when preparing or submitting applications to local authorities, building control bodies and other relevant organisations.
Our lawful basis is the performance of our contract with you and our legitimate interest in delivering the requested professional services.
Please be aware that local authorities may publish some planning application information and documents on publicly accessible planning portals. The relevant authority is responsible for deciding what information it publishes.
Managing our business relationship
We use information to manage appointments, correspondence, project records, invoices, payments and customer service.
Our lawful basis is the performance of our contract and our legitimate interest in operating and administering our business.
Meeting legal and professional obligations
We may process information to maintain accounting records, respond to lawful requests, comply with regulatory requirements and meet insurance or professional obligations.
Our lawful basis is compliance with a legal obligation and, where applicable, our legitimate interest in protecting and managing our business.
Protecting legal rights
We may use information to establish, exercise or defend legal claims, resolve disputes and prevent fraud or misuse of our services.
Our lawful basis is our legitimate interest in protecting our business and legal rights.
Operating, securing and improving the website
We may use technical information to maintain website security, diagnose faults, understand general website usage and improve the website.
Our lawful basis under data protection law is our legitimate interest in operating a secure and effective website. Where consent is required for cookies or similar technologies, we will request consent before using them.
Handling data protection requests and complaints
We process information to verify identities, respond to information rights requests and investigate data protection complaints.
Our lawful basis is compliance with our legal obligations.
6. Direct marketing
We do not currently use personal information collected through the website to send unsolicited marketing emails, and we do not sell personal information for marketing purposes.
If we introduce email marketing in the future, we will provide the appropriate information and obtain consent where required. Every marketing message will provide a straightforward way to unsubscribe.
7. Sharing personal information
Where necessary, we may share personal information with:
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employees and people working on behalf of TECH:D LTD;
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architects, engineers, surveyors, consultants, contractors and other professionals involved in your project;
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local planning authorities, building control bodies and other public authorities;
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accountants, insurers, legal advisers and professional advisers;
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website hosting, email, cloud storage, information technology and security providers;
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website analytics and content delivery providers;
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regulators, courts, law enforcement agencies and public authorities where disclosure is required or permitted by law; and
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a prospective purchaser or successor if our business or its assets are sold or transferred.
We only share information that is reasonably necessary for the relevant purpose. Where another organisation processes information on our behalf, we require it to protect the information and only use it in accordance with our instructions.
Some organisations, such as local authorities and independent professional consultants, may act as separate data controllers and will have their own privacy policies.
8. Cookies and website technologies
Cookies are small files that websites place on a computer, tablet or mobile device. Similar technologies can also store or access information on a device.
Necessary cookies
Necessary cookies support essential website functions, security and the storage of your privacy preferences. These technologies do not require consent where they are strictly necessary to provide the website or a service you have requested.
Cookie preference records may normally remain on your device for up to 12 months.
Website statistics
Our website uses Jetpack Statistics, provided by Automattic, to help us understand information such as the number of visits, pages viewed, approximate location, device type and referring website.
Where website statistics meet the statistical purposes exception under the Privacy and Electronic Communications Regulations, we may use them without consent solely to create aggregate statistics and improve the website. In these circumstances, you will be given a simple and free way to object.
If the way a statistical technology is used falls outside this exception, it will remain disabled unless you provide consent.
Individual level analytics information will only be retained for as long as reasonably necessary to create aggregate statistics. Aggregated information that no longer identifies an individual may be retained for longer.
Third party services
Our website may use services provided by organisations such as Automattic and Cloudflare for statistics, website performance, content delivery and security. These providers may receive technical information such as your Internet Protocol address, browser type and device information.
Links to social media platforms and other external websites do not normally transfer information simply because a link is displayed. However, the external organisation may collect information if you follow the link or interact with its services.
Managing your preferences
You can accept, reject or customise non-essential website technologies through the cookie controls displayed on our website. You can return to these controls to change your preferences or withdraw consent.
You may also control cookies through your browser settings. Blocking necessary cookies may affect how parts of the website function.
9. International transfers
Some technology and service providers may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will ensure that an appropriate legal safeguard is used. This may include:
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transferring information to a country covered by UK adequacy regulations;
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using the UK International Data Transfer Agreement;
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using the UK Addendum to approved standard contractual clauses; or
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relying on another transfer mechanism permitted by UK data protection law.
You can contact us if you would like further information about the safeguards used for international transfers.
10. How long we retain information
We do not retain personal information for longer than reasonably necessary.
The periods we normally apply are:
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Unsuccessful enquiries and quotations: up to two years after the last meaningful contact.
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Client and project records: normally six years after completion of the project or termination of our appointment.
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Contracts executed as a deed: records may be retained for up to 12 years after completion.
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Financial and accounting records: normally six years after the end of the relevant accounting period.
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Information rights requests and data protection complaints: normally six years after the matter is closed.
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Website security logs: normally up to 12 months, unless required for the investigation of a security incident.
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Cookie consent and objection records: for as long as reasonably necessary to demonstrate compliance.
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Individual level website statistics: only for as long as necessary to produce aggregate statistical information.
Information may be retained for longer where required by law, professional obligations, insurance requirements or an ongoing dispute or legal claim.
When information is no longer required, we will securely delete it or anonymise it.
11. Information security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to personal information is restricted to people who need it for legitimate business purposes. Organisations processing information on our behalf are required to protect it appropriately.
Although we take reasonable precautions, no method of transmitting or storing information online is completely secure.
12. Your data protection rights
Depending on the circumstances and lawful basis used, you may have the right to:
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request access to the personal information we hold about you;
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ask us to correct inaccurate or incomplete information;
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ask us to delete personal information;
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ask us to restrict how information is used;
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object to the processing of your information;
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receive certain information in a portable format;
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withdraw consent at any time where processing relies on consent; and
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complain about how your personal information has been handled.
These rights are subject to certain legal conditions and exceptions.
You will not normally have to pay a fee to exercise your rights. We may ask for information to confirm your identity. We will normally respond within one month, although the law allows additional time in certain circumstances.
To exercise a right, email [email protected] or write to our registered office.
Your right to object
You have the right to object to processing based on our legitimate interests. If you object, we will stop processing your information unless we can demonstrate compelling legitimate grounds to continue or the information is required for the establishment, exercise or defence of legal claims.
You can object to direct marketing at any time. If you do so, we will stop using your information for that purpose.
13. Data protection complaints
You have the right to complain to us if you believe we have processed your personal information incorrectly or infringed your data protection rights.
You may submit a complaint by:
Email: [email protected]
Post:
TECH:D LTD
10 Beechwood Avenue
Ramsbottom
Bury
England
BL0 0BH
You do not need to use a particular form or describe your concern as a “data protection complaint”.
We will:
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provide a clear way for you to make a complaint;
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acknowledge your complaint within 30 days of receiving it;
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take appropriate steps to investigate without undue delay;
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keep you informed about the handling of your complaint; and
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tell you the outcome without undue delay.
We would appreciate the opportunity to resolve your concern directly.
After raising the matter with us, you also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
14. Automated decision making
We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
15. Children’s information
Our website and services are not directed towards children, and we do not intentionally collect personal information directly from children through the website.
Information relating to children may occasionally be included within project documentation. Where this happens, we will only use it where necessary and lawful.
16. External websites
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of those websites.
You should review the relevant organisation’s privacy policy before providing personal information.
17. Changes to this policy
We may update this privacy policy to reflect changes to our services, website, technology or legal obligations.
The latest version will be published on this page, together with the date it was last updated.
18. Contact us
If you have questions about this privacy policy or how we use your personal information, please contact:
TECH:D LTD
Email: [email protected]
Telephone: 07887 876 428
Registered office:
10 Beechwood Avenue
Ramsbottom
Bury
England
BL0 0BH